Anonymous Information. We may collect two types of information through this Site: anonymous information and personally identifiable information (“PII”). We collect certain anonymous data regarding the usage of the website. This information does not personally identify users, by itself or in combination with other information. We gather it to improve the performance of the Site. The anonymous data we collect can include information such as the type of browser you are using, IP address, the pages you view, your use of the mobile application, and the length of your visit to the Site.
Personally Identifiable Information. We may also ask you to provide personally identifiable information on the Site, which may include your name, address, telephone number, company name, e-mail address, social media addresses, information about your individualized payload, applicable third party information, and relevant details about your intended use of the product or service that interests you. These details will include payload specifications, and may include information about third party gifting of our product and services, and information about any intended recipients of our products and services, to give some examples. This information can be gathered when you send us an e-mail or when you complete the specific web page or mobile application request form. In all such cases, you choose whether to provide us with the personally identifiable information, but certain portions of the Site and our related products and offerings may not be available to you or we may not be able to respond to your inquiry effectively if you do not provide the PII requested.
My Account. In order to provide some of the services on the Site, we ask you to provide additional personal information regarding your customer account with ASTROBOTIC. This additional information may include existing account numbers, payment or credit card details, service preferences and so forth. We will use this information only to support your customer relationship with ASTROBOTIC. This includes responding to your requests, customizing your experience on the Site, communicating with you about your account, and providing you choices about how to view and manage the products and services that you receive from ASTROBOTIC.
Customer Service. We may also collect personal information related to customer service correspondence. This information may include e-mails, internet chats, faxes, or telephone calls directed to our customer service department. We process this information to provide you with customer services, handle your complaints or disputes, measure and improve our customer services, and to detect and prevent fraud or violations of our legal obligations. We will only retain customer service information as long as is reasonably required to carry out our business purposes or to comply with applicable legal obligations.
Customer Payload Profile. A key service that ASTROBOTIC provides is access to a secure online community of friends and third party contacts who are selected by you, and who consent to be part of and have access to your individualized registration page and payload profile (“Customer Payload Profile”). If you choose to use ASTROBOTIC’s referral service to inform a third party about our Site, products or services, or to invite a third party to have access to your Customer Payload Profile, ASTROBOTIC will ask you for your third party contacts’ names and email addresses. We will send your third party contact a one-time email inviting them to visit or join the Site. We will store this information so that we can send the initial email message and track the success of our Customer Payload Profile service. Your third party contact may email us at [email protected] at any time to have their information removed from our database.
ONLINE ACTIVITY AND TRACKING
%p Like many websites, the Site employs technologies such as cookies and web beacons (also known as clear GIFs) to automatically receive and store certain information about your use of the Site. We use this information to permit the Site to function properly, to evaluate how you use the Site, to determine where you are located, and to support website analytics and our marketing efforts.
Use of Web Beacons. Web beacons are tiny graphics embedded on a website that allow the website to transfer or collect information through a graphic image request. We may use web beacons to collect information about your web browsing activities to help us determine if a particular webpage on the Site has been visited, and, if so, how many times. We do not tie the information gathered by web beacons to our customers’ personally identifiable information.
Certain pages on our site contain “web beacons” (also known as Internet tags, pixel tags and clear GIFs). These web beacons allow third parties to obtain information such as the IP address of the computer that downloaded the page on which the beacon appears, the URL of the page on which the beacon appears, the time the page containing the beacon was viewed, the type of browser used to view the page, and the information in cookies set by the third party. We use log files to store the data that is collected through web beacons. ASTROBOTIC also uses third party web beacons to help manage online advertising. These web beacons are provided by our ad management partner and Google Analytics. These files enable Google Analytics to recognize a unique cookie on your web browser, which in turn enables us to learn which advertisements bring users to our web site. The cookie on your web browser was placed by ASTROBOTIC, or by another advertiser who works with Google Analytics. With both cookies and web beacon technology, the information that we collect and share is anonymous and not personally identifiable. It does not contain your name, address, telephone number, or email address. For more information about Google Analytics, including information about how to opt out of these technologies, go to www.google-analytics.com.
USE AND DISCLOSURE OF INFORMATION
In addition to using your information to populate your My Account pages, ASTROBOTIC and our agents will use your personal information to process purchase orders that you submit via the Site and enable you to track the progress of purchase orders. This may include sharing certain data with delivery providers such as UPS and providing you access to shipper tracking numbers.
We may disclose personally identifiable information in order to respond to a subpoena, court order or other such request. We may also provide such personally identifiable information in response to a law enforcement agency’s request or as otherwise required by law.
We may provide your personally identifiable information to a third party if we file for bankruptcy, or there is a transfer of the assets or ownership in connection with proposed or consummated corporate reorganizations, such as mergers, acquisitions, or sales of business units.
Uses by Third-Parties. We may also provide your personally identifiable information to third party service providers that help us to provide you with products and services. These third party service providers have access to such information on a confidential basis and only to the extent necessary to perform their requested functions.
We do not provide your personally identifiable information to any third party for their own marketing purposes without your prior request or consent.
INFORMATION SECURITY AND SECURE TRANSACTIONS
You are responsible for maintaining the confidentiality of your user name and password. You are responsible for all uses of your password, whether or not authorized by you. You must inform us immediately of any unauthorized use or your user name or password.
However, the transmission of data over the internet by its nature entails the use of systems under the control of third parties, and as a result ASTROBOTIC will work to prevent any violation of the security systems but cannot ensure total control of the security of such systems.
Please be aware that our Site may contain links to other sites on the internet that are owned and operated by third parties. The information practices of those websites linked to our Site are not covered by this Policy. We are not responsible for the privacy policies of websites to which the Site links. If you provide any information to such third parties, different rules regarding the collection and use of your PII may apply. We strongly suggest you review such third party’s privacy policies before providing any data to them. These other sites may send their own cookies or web beacons to users, collect data or solicit personally identifiable information. We cannot control this collection of information. You should contact these entities directly if you have any questions about their use of the information that they collect.
ASTROBOTIC understands the importance of protecting children’s privacy in the interactive online world. The Site covered by this policy is not designed for or intentionally targeted at children 13 years of age or younger. It is not our policy to intentionally collect or maintain information about anyone under the age of 13.
INQUIRIES, CORRECTIONS AND COMPLAINTS
You are responsible for ensuring that the personal information you have submitted or access through the Site is accurate and complete. You may change the information we have on file for you by accessing My Account and entering any new or different details. If you have included payment details or credit card information, you may alter these via the appropriate link on your My Account page. Please contact us immediately if you notice changes to your profile that you did not request or if you notice any suspicious activity concerning your account.
If you have questions or concerns regarding this Privacy Statement or about privacy at our Site, you should first contact ASTROBOTIC by sending an email to [email protected].